NCR CloudConnect API - Increased error rate
Incident Report for Omnivore.io
Resolved
At 5:00 UTC, calls to the NCR CloudConnect API returned to baseline. We will continue to monitor the success of calls to the NCR CloudConnect API.
Posted Sep 14, 2023 - 06:15 PDT
Identified
Beginning around 17:21 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. Static data populated by background tasks may become stale. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Posted Sep 13, 2023 - 12:26 PDT
This incident affected: Cloud Integrations (Aloha Cloud Connect).
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