NCR CloudConnect API - Increased error rate
Incident Report for Omnivore.io
Resolved
Error rates returned to normal levels around 00:14 UTC. We will continue to monitor for any further increases.
Posted Jun 14, 2023 - 17:38 PDT
Identified
Beginning around 22:52 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Posted Jun 14, 2023 - 16:38 PDT
This incident affected: Cloud Integrations (Aloha Cloud Connect).
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