NCR CloudConnect API - Increased error rate
Incident Report for Omnivore.io
Resolved
Error rates returned to normal levels around 2021-07-13T08:56:26Z UTC. We will continue to monitor for any further increases.
Posted Jul 13, 2021 - 01:56 PDT
Investigating
Beginning around 2021-07-13T08:33:38Z UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Posted Jul 13, 2021 - 01:33 PDT
This incident affected: Cloud Integrations (Aloha Cloud Connect).
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